HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

Please allow 1-2 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.

Successfully placed orders will receive an email confirmation with the order details. Please check your spam and junk folders or contact us for confirmation if you do not receive an email.

SHIPPING COST?

Free Shipping On All Orders

TIME ZONE?

(GMT-08:00) Pacific Standard Time (Los Angeles)

ORDER CUT-OFF TIME?

The order cut-off time is 05:00 PM

WHAT ABOUT SHIPPING?

We ship directly from our warehouse in the USA and offer multiple shipping options.

TRANSIT TIME - Approximately 2-5 Business Days

If you need assistance with your order, please get in touch with us immediately at queenstudiousa@gmail.com. We will not be able to change your order after it has shipped.  

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at queenstudiousa@gmail.com. Please note that returns will need to be sent to the following address: 7901 4th ST N Ste 300 St. Petersburg, FL

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at queenstudiousa@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Billing Terms And Conditions

Secure Sockets Layer (128 Bit SSL Security) Queen Studio uses Secure Sockets Layer (SSL) technology to supply you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and Mastercard numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

• PCI Compliant

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle Mastercard and open-end credit information. Defined by the Payment Card Industry Security Standards Council, the quality was created to extend controls around Mastercard data to scale back Mastercard fraud via its exposure.

• Accept Payment methods

AMEX, Master Card, PayPal, Visa Card & more payment option

• Your Payment Information

Your Mastercard number is isn't accessible to us. When your purchase is completed, we are only ready to see your billing information, shipping information, order details and thus the last 4 digits of your Mastercard .

• Privacy Policy

Queen Studio doesn’t love it when someone gives away our personal information and neither do you! That’s why we don’t rent, sell or share your personal information with anyone.
Our Privacy Policy details how your personal information is collected and thus the way your personal information could even be used.

Read more about our privacy policy

Thanks for shopping with confidence!